Retail-Ready Performance
Since 1996, The H&H Group has grown from a UK impulse gifting supplier into a global product creator and brand builder with presence in over 40 countries. Our work centers on thoughtful designs, clear retail value, and products that perform in real environments — on shelf, online, and in everyday life.
Mobile App
The app is available for iOS from the Apple App Store and for Android from the Google Play Store.
Yes. Updates and/or improvements may be released occasionally, so app updates may be required over time.
Account & Access
Your account number can be found on packing slips or invoice documents. It is a 6-digit number listed as either Account No or Cust #.
Each account will have one active login, that can be shared across multiple devices if desired.
From the system login page, click the “Forgot password?” link. Enter your email address, and if the email is registered to a valid account, a reset link will be sent to you.
Unfortunately, multi-store customers need a separate login for each store. This allows each store to see its specific products and place orders only for that location.
In the system, under the Account menu, select Terminate Account. Read the disclaimer, then click TERMINATE ACCOUNT if you wish to proceed. Note that terminating the system login account does not affect the primary account with H&H.
Ordering & Checkout
The reordering system will not let you place an order for less than $100.
Yes. During checkout, you can enter notes, a PO number, and/or special instructions in the Order Details field.
You can only scan barcodes for products available in your reordering catalog. If the product line you need to reorder is not listed, please contact Customer Support for assistance (sales@historyandheraldry.om or 1-800-416-5567.)
At this time, our system cannot accept credit cards. Instead, the order will be processed based on the method of payment on file in the primary retailer account.
The system cannot add applicable freight charges and/or validate available inventory. Final adjustments are made after the order is received to include applicable freight charges or adjust quantities based on product availability.
At this time, our system only allows reordering of previously purchased products. Please work directly with your Sales Representative to purchase new products.
The quantity selector cannot be changed; it is set to reflect the pack size of each product. We do not allow packs to be broken down into smaller quantities.
Please allow 24 hours after submitting the order for it to be reviewed and accepted by our team. Once it is accepted and released to our warehouse, please allow 48–72 hours for processing and shipping.
Yes, an email confirmation will be sent to the email we have on file associated with the account.
We design, develop, test, and distribute curated product collections across gifting, home fragrance, lifestyle, and more. From pre-personalized to sustainable home fragrances, each product is created with intention and market relevance.
How We Work
Design First
Concepts start with insight and end with products that feel purposeful and fresh.
retail tested
Every range is proven in real retail environments before release.
customer focused
We build tools, platforms, and services that help partners work smarter and sell more.
Partners & Performance
We work with independent retailers and major chains alike, delivering product ranges that drive footfall and return visits. Whether it’s impulse gifting, home fragrance, or seasonal collections, our products are built to sell and support your business’ success.
Share Your Experience
Your feedback helps us create better products, stronger partnerships, and exceptional experiences for retailers everywhere. We’d love to hear your thoughts.