We do not operate on a “sale or return” basis.
All orders are carefully packed prior to shipping. Please carefully inspect your orders upon receipt. If you have damages, shortages, or lost goods please do the following:
Contact us within 72 hours of delivery receipt. Prompt notice is required.
Keep those goods in one place, separate from any other goods, and let us inspect or call tag them; should we choose to do so.
No returns will be accepted without prior authorization. All returns must be in original packaging, original packaging quantities, and free of price stickers and all non-original markings. All returns or refusals are subject to a flat restocking fee not to exceed 20% of the invoice total. Returns must be received within 10 days of the return request.
All refunds or credits will be issued as in house credit only.
Shipping costs are non-refundable and the transport cost of return shall be paid by you. You should expect to receive your refund within five weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Due to the handmade nature of products, some variations may occur.
We can ship to virtually any address in the United States. The risk in the goods passes to you upon delivery, unless shipped freight collect; at which time the risk passes to you at origin. You are considered to have given authority to accept a delivery on your behalf to any person who actually accepts delivery at the delivery address.
Our prices do not include delivery charges, insurance in transit, and taxes; if applicable. We will charge you for transport, packaging and handling, taxes, and insurance as applicable, unless otherwise stated in writing.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.